We aim to provide industry leading customer support, but we know sometimes things don’t go according to plan. If you think we’ve made a mistake, we want to know about it so we can make sure we put the situation right.

If you are unhappy with any aspect of our service and would like us to investigate further, please get in contact with us. You can:

E-mail us at complaints@growthstreet.co.uk
Speak with us by calling 0808 123 1231


We will investigate and provide a written response.  If we cannot resolve your complaint within three business days, we will refer your complaint to our principal firm, Resolution Compliance Limited, to complete and communicate the outcome of the investigation to you. If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-

Address:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Email

complaint.info@financial-ombudsman.org.uk

Telephone:

020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)

0800 023 4 567 (Calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (Calls to this number cost no more than calls to 01 and 02 numbers)

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